Information Technology

Service Lead – IT Infra


Service Lead – IT Infra

Company name is Cognizant Technology Solutions

Technology Architect/Sr.Technology Architect Qualification Bachelor’s in Science, Engineering or equivalent Responsibility Customer Engagements Govern Build activities (hardware & software configuration) with business impact understanding of customer environment and contribute to improve Build process. Ensure Adherence to customer security and compliance requirements. Implementation of approved change requests in line with customer change management process. Adherence to customer communication etiquettes. Timely execution of tasks as per plan. Requirements Gathering Work with the ITIS team on requirement gathering using Industry/Cognizant/Client standard methodologies and tools. Design & Solutioning Handle specific technologies within projects. Understand technical requirement and translate into design. Project Governance Contribute to project plan creation, product selection, roadmap definition, solution identification and execution. Perform technical analysis & UAT and ensure quality expectations are met. Assist the Senior Consultants/Managers in project planning, status reporting and ensure adherence to Project Milestones. Prepare templates, checklist and guidelines on Due diligence, Transitions and KT. Understand various technical tools used in the project (third party as well as homegrown) to improve efficiency as well as productivity. Stakeholder & Relationship Management Interact with the ITIS team and ensure user / customer / first level management is taken care by them regularly. Coordinate, collaborate and negotiate with multiple Cognizant stakeholders for solutions. Knowledge Management Conduct technical trainings, webinar to fellow peers and other teams across cognizant. Team/People Management Participate in new technology trainings and conduct sessions for peers/other associates. Participate in recruitment and act as a buddy to new hires. Work towards team building and collaboration as well as mentor the new onboarded resources for them to get acquainted with the system. As part of a team, exhibit leadership in terms of supporting peers and coaching ITIS team members wherever possible for them to be able to deliver as per the business requirements and expectations. Quality & Process Constantly review the process, policies and procedures to identify areas of improvement and share to the customer as well as team. Ensure changes to the process/policies/procedures are updated because of new technology/project implementation. To attend audits and provide evidences. Personal Excellence Ensure continuous Learning & Development for self by undertaking individual certifications related to domain and technology requirements. Business Development Support Capture and present projects capabilities to prospective customers in a way that highlights the unique selling proposition of that project/solution. Identify opportunity areas in each domain and work with the subject matter experts and process experts to develop the capabilities and goto market strategy. Assist Manager in internal/external presentations by gathering relevant information and presenting best practices and case studies. Thought Leadership Contribute to thought leadership and IP through white papers, research and presentations for internal audience, and POC development (proof of concept) along with technical groups as applicable. Proactively research industry trends to identify and propose appropriate technology transformation solutions



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